Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information: name, email address, and password when you create an account
• Gym and member data: information about your gym, members, leads, class schedules, and attendance records that you input into the Service
• Communications: any messages or correspondence you send to us
• Usage data: information about how you interact with the Service, including pages visited, features used, and actions taken

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send transactional emails and notifications (e.g., workflow automations, trial reminders)
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, investigate, and prevent fraudulent or unauthorized activity

3. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use the Service. You can control cookie settings through your browser, but disabling cookies may affect the functionality of the Service.

4. Third-Party Services

We may share your information with third-party service providers that help us operate the Service, including hosting providers, email delivery services, and analytics tools. These providers are contractually obligated to use your information only as necessary to provide their services to us and in accordance with this Privacy Policy.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. If you request account deletion, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing of your data
• Data portability (receive your data in a structured, machine-readable format)

To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@martialos.ca.